Terms and Conditions
TERMS and CONDITION
Effective Date: 1 March 2023
Beaubelle Canada and its product and services, Beaubelle Canada Online and its product and service’s Privacy Policy, terms and conditions and disclaimers.
Beaubelle Canada. (“Beaubelle Canada, we, us, or our”) respects your concerns about privacy and values the relationship we have with you. This Privacy Policy describes the types of personal information we collect about our customers, how we use the information, with whom we share it, and the choices available to our customers regarding our use of the information. We also describe the measures we take to protect the security of the information and how our customers can contact us about our privacy practices.
Outline:
Information We Collect
Information You Provide
How We Use the Information
Information We Collect by Automated Means
Technologies We Use
Cookies, Web Server Logs and Web Beacons
Third Party Web Analytics Services
Targeted Advertising
How We Use the Information Collected by Automated Means
Information We Share
Your Rights And Choices
Data Transfers
How We Protect Personal Information
Links To Other Websites
Updates To Our Privacy Policy
How To Contact Us
Information We Collect
We may obtain personal information about you from various sources. For example, we may collect personal information through our site, our social media pages, our mobile applications, or at one of our events. Our products are available for sale in many department stores. Unless otherwise indicated to you at the time that you provide personal information, any personal information collected in these department stores is not provided to us. This Privacy Policy does not address any data collection by our retail partners. When you visit this site, our social media pages, or our mobile applications, we may also collect certain information by automated means, using technologies such as cookies, web server logs and web beacons.
Information You Provide
You may choose to provide personal information to us in a number of ways, such as when you participate in an offer or promotion, or when you make a purchase on our site or in person. The types of personal information you may provide to us includes:
Contact information (such as name, postal address, email address, mobile or other phone number)
Age and date of birth, Gender, Username and password, nickname/screen name, Payment information (such as your payment card number, expiration date, delivery address, and billing address, or your gift card details), Purchase and return history, Product preferences, Your physical characteristics and skincare concerns, Contact information for friends or family you would like us to send a message to on your behalf (please ensure that you only submit contact information of individuals with whom you have a personal or family relationship and who would want to receive messages from you), Content you provide (such as photographs, videos, reviews, articles, survey responses and comments), Information provided to us through social media or our mobile applications when you visit our social media pages or use one of our mobile applications (such as your name, profile picture, likes, location, friend list and other information described when you connect with the social media network, and your geo-location details when using one of our mobile applications)
How We Use the Information
We may use the information we collect to:
Send you promotional materials or other communications, Provide services to you and operate features on our site Process your purchase and return transactions. Create and manage your online or Beaubelle E-List Loyalty Program account, including access to your online purchase history
Assist with product selection and replenishment, Chat with you or respond to your inquiries
Communicate with you about, and administer your participation in, special events, contests, sweepstakes, programs, surveys, and other offers. Operate and communicate with you about our social media pages or mobile applications, Operate, evaluate and improve our business (including developing new products and services; enhancing and improving our services; managing our communications; analyzing our products; performing data analytics; operating our loss prevention program, and performing accounting, auditing and other internal functions)
Comply with applicable legal requirements, relevant industry standards and our policies
We also may use the information in other ways for which we provide specific notice at the time of collection. The information collected is necessary for the purposes set forth above. Without this information, you may not be able to take advantage of some of our products or services.
Information We Collect by Automated Means
When you visit this site, view or click on our online advertisements (including our advertisements on third-party websites), visit our social media pages download or use one of our mobile applications, we collect certain information by automated means using technologies such as cookies, web server logs and web beacons.
Technologies We Use
Cookies,Web Server Logs and Web Beacons
Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our website.
In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.
To control which web servers collect this information, we may place tags on our web pages called “web beacons.” These are computer instructions that link web pages to particular web servers and their cookies
Third Party Web Analytics Services
We may use third party web analytics services on this site, our social media platforms, or our social media pages or mobile applications, such as those of Adobe Site Catalyst and/or Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. To learn more about web analytics services, and to exercise your choice with respect to their collection of information on this site:
For Adobe Site Catalyst visit: https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.adobe.com%2Fprivacy%2Fopt-out.html&data=05%7C01%7Csjourabc%40nyit.edu%7Caee800c548fb4cda059108db1da1d0e1%7C1a561373a3a14beda7c281410491a214%7C0%7C0%7C638136353070495975%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=NVf3UpVuVisIHOsWkoOyaE9yRkxSDLWEHOm8pBeyoW0%3D&reserved=0
For Google Analytics you can download the browser add-on for the deactivation of Google Analytics provided by Google at: https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.google.com%2Fintl%2Fen%2Fanalytics%2Fprivacyoverview.html&data=05%7C01%7Csjourabc%40nyit.edu%7Caee800c548fb4cda059108db1da1d0e1%7C1a561373a3a14beda7c281410491a214%7C0%7C0%7C638136353070495975%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=FZhPQoTxEQugnyBS%2BjIe2%2BF6PbDk4ShVlyBVVgb0tl8%3D&reserved=0
Targeted Advertising
We also may contract with third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs and web beacons on our websites and emails; on third-party websites and emails; and on our advertising placed on third-party websites. They use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these advertisements on our websites and other websites. This process also helps us manage and track the effectiveness of our marketing efforts. To learn more about these and other advertising networks and their opt-out instructions,visit the digital Advertising Alliance of Canada at:
How We Use the Information Collected by Automated Means
We may use the information collected through automated means on this site to deliver personalized content, improve our site, and product and service offerings, for market research, data analytics and system administration purposes, such as to determine whether you’ve visited us before or are new to the site, to tailor ads displayed on our site and elsewhere, for fraud detection and prevention, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards and the enforcement of our Terms and Conditions. We also may use the information in other ways for which specific notice is provided at the time of collection.
Information We Share
We do not rent lists, sell or otherwise disclose personal information we collect about you, except as described here. We may share your personal information with:
Our company affiliates for the purposes described in this Privacy Policy. For additional information regarding our company affiliates, please check Service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders, and provide web hosting and marketing services.
Other third parties with your consent (e.g., some of our Facebook applications may share information collected through those applications with your Facebook friends or other Facebook users).
In addition, we and our affiliates and other service providers in Canada, and other jurisdictions may disclose information about you if required or permitted to do so by law or legal process, including (i) to law enforcement authorities or other government officials, or (ii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
We also reserve the right to transfer personal information we have about you in connection with a sale or transfer of all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information
Your Rights and Choices
We offer you certain choices in connection with the personal information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as specified below.
Email Opt-Out
You can at any time tell us not to send you marketing communications by email through email.
Beaubelle Loyalty Program
If you are a member of the Beaubelle Loyalty Program and you would like to stop receiving program-related emails, you can opt-out by sending email to us.
If you decide you no longer want to be a part of the Beaubelle Loyalty Program, you may cancel your membership at any time by emailing us.
Postal Mail Opt-Out
You can ask Beaubelle Canada or Online to stop sending you marketing communications by postal mail by following the instructions that may be included in a particular promotion. You also can request that we refrain from sending you promotional postal mail by contacting us thorough email.
Social Networking Application Opt-Out
To remove or delete our social media apps from your social networking account, follow the instructions from the relevant social network:
Facebook: visit the Facebook Help Center
Geo-Location Information
When you use one of our applications, you may be asked for your geo-location. You may choose not to share your geo-location details by adjusting your mobile device’s location services settings. To decline from sharing your geo-location details, follow the instructions on your mobile device on changing the relevant settings; otherwise, please contact your service provider or device manufacturer.
Withdrawing Consent
You may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your personal information. We will apply your preferences going forward within a reasonable amount of time. In some circumstances, withdrawing your consent to our use or disclosure of your personal information will mean that you cannot take advantage of some of our products or services.
Reviewing, Updating and Modifying Personal Information
Subject to applicable law, you have the right to request access to and receive details about the personal information we maintain about you, update, and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. The right to access personal information may be limited in some circumstances by local law requirements. We may take reasonable steps to verify your identity before granting access or making corrections. You may request to review, change or delete your personal information by sending an email to info@beaubellecanada.ca.
Data Transfers
We may transfer the personal information we collect about you to affiliates and service providers in countries other than the country in which the information was originally collected and your personal information may be processed and stored outside of your country of residence. Those countries may not have the same data protection laws as your country of residence and your personal information may be subject to applicable foreign laws. When we transfer your information to other countries, we will protect that information as described in this Privacy Policy.
How We Protect Personal Information
We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Links To Other Websites
Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ content, any use of the sites, or the privacy practices of the sites.
Updates to Our Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our personal information practices. We will post a prominent notice on our website to notify you of any significant changes to our Privacy Policy and indicate at the top of the Policy when it was most recently updated.
How To Contact Us
If you have any questions or comments about this document, or if you would like us to update information we have about you or your preferences, please contact us by email at info@beaubellecanada.ca . You also may contact our team using our website contacts.
Estimated Delivery Dates Disclaimer
For your convenience, please find the estimated delivery timeframes below. Please note that they are subject to change. For the most up-to-date delivery information, please track your shipment using the tracking number that is being sent to your email provided during purchases.
Applies to in-stock items only. Delivery of out-of-stock items is subject to availability, and we will keep you informed via email.
Shipping Costs & Timeframes
SHIP METHOD
Using Standard Canadian Postal Service
Processing time 1 – 2 working days
Delivery period (after processing) 3 to 7 Working days
1 Shipping costs will be Flat rate no matter the size or volume of the order.
2 For certain area the shipping fee will be free of charge that during check out it will be automatically set as zero shipping fee.
Shipping to select rural or remote destinations may result in extended shipping times. Please note, some postal Services may not be available for some remote destinations. A signature may be required upon delivery. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped with extended business day(s).
Please Note: All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Shipping Address Disclaimer
Clients must make sure about address and telephone number provided upon purchasing online. In case of discrepancy that causes undeliverable items, Beaubelle wait for the purchaser to contact and correct the address or telephone number. Delivering the goods after above mentioned contact depends on their availability and similarity of the paid items. Failing above remove any responsibility from Beaubelle Canada.
At this time, beaubellecanada.ca is unable to ship to more than one address within a single order. Please place a separate order for each designated shipping address and make sure to verify that the address details are accurate to avoid any errors or delays in shipping.
Rules & Restrictions
Some items sold by beaubellecanada.ca Online require special handling as specified by federal, provincial, and/or local regulations governing the transport of these items. In addition, the shipment of some products to certain locations may not be possible.
Forwarding
beaubellecanada.ca Online is not responsible for any damage, defect, material difference or loss that occurs to goods delivered to a forwarding company. Beaubellecanada.ca Online is not responsible for providing a replacement or refund for any goods delivered to a forwarding company. If you choose to ship product(s) to a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. Damage must be reported prior to the forwarding company accepting the package. Once a package is received by a forwarding company, it is the responsibility of the forwarding company.
P.O. Boxes
Orders shipped to P.O. Boxes are delivered within 6-14 business days with Standard shipping. Orders shipped to P.O. Boxes cannot be shipped by Express shipping method.
International Locations
We’re sorry. We are currently unable to accept orders billed or shipped to destinations outside of Canada. We apologize for any inconvenience. To find beaubellecanada.ca products near you, please visit our International Store Locator. Additionally, some Beaubelle counters will internationally process the orders. To place an order internationally please visit:
Beaubelle.com
Free Shipping — Any Purchase
Satisfaction Guaranteed
Product And services Disclaimer
The effectiveness of the products and service at Beaubelle Canada have been proven for year in different countries. Beaubelle is a reliable with good reputation in many countries. But they all depend on many factors such as type of skin, weather, sun exposure etc. All the information provided for products and services might not be 100% achievable. The information provided on the products or on the website might have some missing or misinformation. Some skin reaction can happen depends on sensitivity of the skin such as allergic reactions.
Beaubelle Canada will not be responsible for those specific cases of claims regarding the effectiveness of our products and services.
We advise for immediate medical seeking on extreme cases while we do not accept any claim towards skin defects upon using our products and services. We need to highlight that we did not receive any reports yet, but this disclaimer is for unpredicted circumstances in future.
Processing
Most orders are processed within 1-2 working days of receipt (processing time does not include weekend days). Orders placed on Saturday and Sunday will be processed the following Monday. Orders with Priority Shipping will be processed the same day if received by 2:00 PM EST (except major holidays). Please allow average of 7-10 business days for delivery of your order.
Beaubelle Canada Online accepts orders being shipped to Canada destinations only. We’re sorry, at this time we are unable to accept orders being shipped to international destinations.
Please Note: All purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped.
Payment Authorization
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Payment Authorization Holds
When placing an order using a credit card or debit card, transactions will be posted to your account.
1. The issuing bank for your payment card might place a hold on the funds in your account in the amount of your purchase when an order is authorized. This action reserves the funds for the pending charge
2. You might subsequently be charged for the order which removes the funds from your account. The charge may vary from the amount of the authorization hold if the order is altered or cancelled prior to shipment
If an order is cancelled, the authorization hold might be removed by the issuing bank. For details on the removal of authorization holds, please contact the issuing bank’s customer service. Because this process is specific to each bank, we regret that we cannot provide assistance with the removal of authorization holds.
Maximum Purchase Policy
We must limit orders to eight of any single items. In addition, we must also limit orders to no more than three (3) orders per customer per day. Orders exceeding these limits can subject to cancellation. If you have any questions, please Message Us or call us at 604 773 0757 and we will be happy to assist.
Order Status
You can access your order status and history by signing in and viewing in your account. You may also reach us for status updates at 604 773 0757 or email us info@beaubellecanada.ca .
Order Inquiries
Check the status of your most recent orders by visiting our Order Status page. This is the easiest and fastest way to get the most current information regarding your Beaubelle Canada Online orders or your provided email inbox.
When you click on Order Status you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders. After your order is shipped, your tracking number, if available, will be displayed. To track your order via the carrier’s Web site, you may click on the tracking number to view the delivery status of your order. Or you will be updated through your email provided.
Please note: Some carriers may not have tracking information available for up to 24 business hours or more after the order is shipped.
Order Cancellations
If you would like to cancel an online order after it has been placed, please contact us as soon as possible by phone at 604 773 0757. We will do our best to accommodate your request if it is possible.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons include:
• Item(s) not available.
• Difficulty in processing payment information.
• Cannot ship to the address provided.
• A duplicate order was placed.
• Cancelled due to customer request.
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact Beaubelle Canada Online Customer Service at 604 773 0757 or via email info@beaubellecanada.ca .
Find a Missing Package
If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
1. Check with neighbors and family members
2. Look around the delivery location
3. Check for notice of attempted delivery
4. Contact the carrier directly who can assist further
Note: Beaubelle Canada Online Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Beaubelle Canada Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
Beaubelle Canada Online Return Policy
Your satisfaction is important to us. If you are not satisfied with your purchase, we are happy to refund your purchase price if the return complies with our return policy. Return shipping fees are not refundable.
We accept returns for products purchased from Beaubelle Canada Online with valid reason only, and all returns are inspected upon return for the claim made. Products purchased from Beaubelle Canada must be returned in new or almost new condition and within 20* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Please note: Engraved items and items noted as final sale or not returnable are not eligible for exchange or return. Beaubelle Canada Online monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.
*Refunds for returns received after 60 days are not guaranteed and will be made at the sole discretion of Beaubelle Canada. If issued in these instances, Beaubelle Canada has the right to provide the refunded amount in the form of an electronic gift card or a refund check.
For items returned within our returns policy, the purchase price will be refunded to the original form of payment.
Return policy information for orders placed:
Your satisfaction is important! If you are not happy with a product with valid reasons, you may return the unused portion for refund or exchange. Return shipping fees are not refundable. Only products purchased at beaubellecanada.ca may be returned. Please note: Engraved items and items noted as final sale or not returnable are not eligible for exchange or return.
Return & Exchange Instructions
If you are not satisfied with your online purchase with valid reasons, we are happy to refund your purchase price if the return complies with our return policy. We accept returns for products purchased from Beaubellecanada.ca only. Return shipping fees are not refundable.
after confirming with our customer service, kindly send your return to the address noted below in the original shipping carton. If you no longer have the original shipping carton, please include a note with your order number, or you can include a copy of your order or shipping confirmation email.
To protect against package loss and to ensure prompt delivery, we recommend shipping your return package via insured FedEx or Canada Post Ground. Please retain receipts and tracking information for your records.
Returns Department Address:
Beaubelle Canada
611-525 Seymour Street, Vancouver BC V6B 3H6 Canada.
Once received, return packages are processed within 2 business days. After checking and confirmation of the claim, return credit confirmation email will be sent when the return has been processed. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
Return FAQs
How long will it take to receive a credit for my returned items?
Once received, return packages are processed within 2 business days. A return credit confirmation email will be sent when the return has been processed. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
When I exchange an item there are two transactions on my credit card – can you explain?
When an exchange is requested it is completed in two steps:
1. A credit might issued for the item(s) returned
2. A new order might processed for the item(s) requested in exchange
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange.
Please note that billing for the exchange item is subject to payment authorization and once authorized and shipped, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account depending upon the issuing bank’s processing times for credits.
I ordered/received the wrong product, should I return it?
If your online order is not as expected, please contact us at 604 773 0757 or email us info@beaubellecanada.ca for assistance.
My order arrived damaged. What should I do?
When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via 604 773 0757 or email info@beaubellecanada.ca .
Note: Beaubelle Canada monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper).
Beaubelle Canada reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
Can I return a gift that was purchased from Beaubelle Canada?
Yes, we my accept gift returns based on case basis. If you would like to return or exchange an item you received as a gift, please contact us at 604 773 0757, via email at info@beaubellecanada.ca . Our Team will be happy to assist you for eligible returns and provide you with specific return instructions.
I would like to return a gift but I don’t want the gift-giver to know. Can you help?
If you would like to return or exchange an item you received as a gift, please contact us at 604 773 0757, via email at info@beaubellecanada.ca . Team will be happy to assist you for eligible returns and provide you with specific return instructions.
